Privacy Policy

1. Introduction

PawHaus ("we", "us", "our") is committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase.

2. Information We Collect

We may collect the following personal data:

• Name and contact information (email address, phone number)
• Shipping and billing address
• Payment information (processed securely by Stripe — we do not store card details)
• Order history and shopping preferences
• Communications you send to us (emails, contact form submissions)
• Website usage data (cookies, analytics)

3. How We Use Your Information

We use your personal data to:

• Process and fulfil your orders
• Communicate with you about your orders and enquiries
• Send marketing communications (only with your consent)
• Improve our website and product offerings
• Comply with legal obligations

4. Third-Party Services

We work with trusted third-party service providers to operate our business:

• Snipcart — Shopping cart and checkout processing
• Stripe — Secure payment processing
• Cloudflare — Website hosting and security

These providers process your data in accordance with their own privacy policies and applicable data protection laws.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Order data is retained for a minimum of 5 years for tax and legal compliance.

6. Your Rights Under PDPA

Under Singapore's PDPA, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate personal data
• Withdraw consent for marketing communications at any time
• Request information about how your data has been used or disclosed in the past year

7. Cookies

Our website uses cookies to provide essential shopping functionality (e.g., shopping cart) and to analyse website traffic. You can manage cookie preferences through your browser settings.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All payment transactions are encrypted using SSL technology and processed by Stripe.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Email: hello@pawhaus.com
Address: PawHaus, Singapore